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Ward, A. (2002). Observing Organisations: Anxiety, Defence and Culture in Health-care edited by R. D. Hinshelwood and Wilhelm Skogstad (Routledge, London, 2000). xiv + 175 pp. £15.99.. Psychoanal. Psychother., 16(2):178-183.

(2002). Psychoanalytic Psychotherapy, 16(2):178-183

Observing Organisations: Anxiety, Defence and Culture in Health-care edited by R. D. Hinshelwood and Wilhelm Skogstad (Routledge, London, 2000). xiv + 175 pp. £15.99.

Anne Ward

Having recently become an NHS consultant, I was looking for this book without knowing it. As a trainee, I think I had been relatively protected from organizational stresses and strains, and found them somewhat bewildering (and stressful). The idea that ‘they’ were making a mess of things, with the comforting sequel that things could be improved easily, gave way to a growing sense of people doing their best in the midst of chaos.

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